Binfield Surgery
Terrace Road North
Binfield
Bracknell, Berks
RG42 5JG
Tel: 01344 286264

Fax: 0844 576 9802

When Closed: 111

Practice

Practice Leaflet

Download our Practice Leaflet for more information and contact details for Binfield Surgery.

Disabled Access

We have a ramp for wheelchair access, automatic doors, a hearing loop and toilet facilities for our disabled patients.

Confidentiality

Details about patients (personal and medical) are recorded on computer and on paper. To provide continued care and obtain treatment for you, some of this information may be sent to other health professionals or be audited by Bracknell and Ascot Clinical Commissioning Group.

To ensure confidentiality, all staff with access to your details are covered by confidentiality clauses in their employment contracts and by the Data Protection Act.

Statement of Purpose

To deliver a “Best Practice” standard of care by providing suitable patient consultations to establish an appropriate diagnosis, treatment and care plans - a service which is further enhanced by patient participation, continuous improvement and staff involvement.

In order to achieve this, the following objectives have been set:

  • To provide a full range of access options to ensure patients get appropriate, timely, high quality care as detailed by the General Medical Services (GMS) contract.
  • To provide a service that incorporates patients’ suggestions.
  • To respect the individuality of patients.
  • To respond positively to feedback from patients.
  • To continuously seek ways in which services can be improved.
  • To protect patients and staff from hazards and abuse.
  • To build and retain a stable, committed and highly trained workforce.

The Binfield Practice is a well-established, respected surgery, situated in Binfield on the outskirts of Bracknell. We are part of the Bracknell & Ascot Clinical Commissioning Group.

The partnership is a GMS practice and services over 10,000 patients. The partners are Dr Robert Koefman, Dr Jeremy Platt and Dr Vitaliy Herhel.  The Practice also employs two salaried GPs, Dr Emma Morgan & Dr Joanna Allen.

The Practice also employs 3 Practice Nurses a Health Care Assistant, a team of Receptionists, a Secretary and Admin staff and is supported by Berkshire Healthcare Foundation Trust, including a Midwife, Health Visitors, District Nurses and counsellors.

The Practice offers most of the BACCG commissioned Enhanced Services.

IT/Electronic Statement of Intent

New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfers
  6. Patient Access to records

Please find below details of the practice stance with regards to these developments in our Statement of Intent.

Rights and Responsibilities of Patients

Referrals

Referrals to Private Willing Providers (PWPs) are made in the best interests of the patient. The patient has the final decision as to who they choose to see for their treatment. This practice recognises the qualifications and specialisations of its partner PWPs and declares a financial interest in the relationship which is not dependent upon the referral.

You have the right to:

  • emergency care when needed
  • referral to a consultant when necessary
  • access to online services including access to your medical records (fees may apply)
  • A named GP
  • To see a GP of your choice

You have responsibility to:

  • arrive for your appointments on time or to cancel in good time
  • follow medical advice
  • remember that an individual appointment is for one patient only
  • give the doctor/nurse all relevant information including updated address & telephone details.


A more detailed policy is available on request.

Violent and/or Abusive Patients


We have a zero tolerance policy whereby violent and/or abusive patients will be evicted from the surgery and removed from the Doctors list. If felt necessary, the police will be called.

Bracknell and Ascot CCG

Bracknell and Ascot Clinical Commissioning Group (BACCG)

BACCG will involve local people, partners and staff at all stages in planning, shaping and designing local health services, and in setting priorities for Bracknell Forest & Ascot. 

If you would like more information about how to get involved email Bracknell and Ascot CCG or visit their website www.bracknellandascotccg.nhs.uk

Patient Advice Liaison Service (PALS)

Customer care and complaints

Tel: 0300 1236258

Email: pals@berkshire.nhs.uk 

Named Accountable GP

We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.

CCTV

The surgery has installed a CCTV system for security and safety reasons.

Comments, Compliments & Complaints

We value all feedback concerning your care at this surgery and are always happy to receive positive comments.

If you are unhappy about the care you have received, or have any other reason to be dissatisfied with the level of service you have received, please let us know by completing a complaints form:

Once completed you can either hand this form in to the surgery in person, email it to liz.kerr@nhs.net or send it by post addressed to the Business Manager Mrs Liz Kerr if you would prefer.

Any and all comments are seen by the Business Manager who will address any issues raised.

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