Urgent and Routine Appointments
From 01/10/25 – all our appointments for patients aged 15 and over will be triaged via our online Klinik Consultation form which can be found below:
The practice will then direct you to the most suitable person to see you and in an appropriate timescale.
If you cannot complete an online form please telephone 01344 286264, option 1 who will complete the questions for you and you will then be triaged as above.
Children aged 0-14
For children aged 0-14 please complete the form in the healthier together app which can be found below:
Using Healthier Together is the easiest way not only to get an appointment if needed for your child but for other information about your child and any health related concerns you may have.
https://www.healthiertogether.app
Home nursing
Patients who need district nursing assistance, at home, may arrange with the team for a community nurse to visit.
Please contact the home nursing services on 0300 365 1234.
How to see a nurse
You may, by appointment, see one of the practice nurses for minor complaints, e.g. dressings and routine vaccinations. They may prescribe a number of drugs under the doctors’ guidance, offer advice on diets, check your blood pressure and assist in various clinics.
Blood tests can be arranged Wednesday to Friday with the healthcare assistant. Blood tests can only be done in the surgery if they are for medication monitoring purposes, the patient is over 80 or the doctor has authorised it. Alternatively, we request our patients book a blood test via SwiftQueue.
Please only book at Heatherwood, Wexham Park, King Edwards or St Marks. Do not book at any other site as the surgery will not receive the results.
You must speak to the doctor first before any blood tests can be requested.
Prescriptions
Receptionists are unable to take prescription requests over the phone. Please use the available online applications such as Patient Access or the NHS app. If you are unable to use these, please email prescriptions.binfield@nhs.net. Please allow 48 hours for processing.
For any other enquiries, please choose from the following options:
- Press 1 for help in completing an online form
- Press 2 for amending/cancelling an appointment or to book a nurse appointment
- Press 3 for administrative/test results
- Press 4 for prescriptions
- Press 5 for Secretaries
Pharmacy First
If you have one of the following conditions, you do not need to speak to a doctor. The receptionist will refer you to to the local pharmacy services. These conditions are:
- Sinusitis
- Sore throat
- Earache
- Infected insect bites
- Impetigo
- Shingles
- Uncomplicated urinary tract infections in women
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01344 286264 during opening times
If you need help when we are closed
If you need medical help when the surgery is closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
- if you need an interpreter
- if you have any other access or communication needs
- if there is any specific time the doctor should avoid contacting you. For example, can they call after 3pm or before 1pm
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
If you are able to come to the surgery you will have helped us to provide a more efficient service.
Over 85 years of age, dementia patients and registered carers
We have a dedicated phone line for our patients who are 85 years and over, dementia patients and registered carers should they be unable to complete the online form. The number is given out on a need to know basis and ensures priority access for this cohort of patients.