When Closed: 111
|Monday||8.00am - 6.30pm|
|Tuesday||8.00am - 6.30pm|
|Wednesday||8.00am - 6.30pm|
|Thursday||8.00am - 6.30pm|
|Friday||8.00am - 6.30pm|
Extended access - pre-booked telephone appointments only:
|Monday||6.30pm - 7.30pm (1 Doctor)|
|Thursday||6.30pm - 7.30pm (2 Doctors & 2 Nurses)|
Please call the surgery on 01344 286264 to make an appointment. If you call before 10am, you will be offered an appointment with a Doctor on that day (except in exceptional circumstances).
For non-urgent issues, please either call reception or use the online services to book an advance appointment. You can book and cancel appointments online using the Patient Access service.
Any requests for administration tasks can be done by emailing or telephoning the secretary. Please call the surgery on 01344 286264, option 6 or email firstname.lastname@example.org.
The Doctors deal with clinical issues and urgent requests on the same day, please allow 72 hours for non-urgent administrative requests.
PLEASE INFORM US IF YOU ARE UNABLE TO KEEP AN APPOINTMENT.
You can also book & cancel appointments online using the Patient Access service:
We always endeavour to keep to time in our surgeries. However, it is always possible that a doctor will be running late, because of unforeseen circumstances, or patients with complex problems that need more time than average. Should this be the case, both doctor and patient may feel pressurised, and consultations can appear rushed, and end up feeling unsatisfactory to both parties.
Help Us To Help You
Your doctor is trained in consultation skills. He or she can often recognize that you are worried about something, or have something difficult to discuss, from what you don't say! Nevertheless, you are more likely to have a satisfactory consultation if you are able to tell the doctor what you want in a clear and concise way.
Know what you're going to say. Outline your problems clearly. Try to start with the problem that troubles you most. Some patients feel uncomfortable about producing a list of things that they would like to discuss; many doctors feel that this is a good idea, as all your concerns will be addressed. If you have been advised that you have a short appointment, we ask that you discuss only one problem.
We would prefer that you told us more than necessary, rather than omitting important information. We would ask, however, that you remain aware of the constraints of time, and the needs of other patients, and try to keep your conversation relevant.
Listen and take the initiative
The doctor will give his or her opinion. We all feel that it is important that you understand what we say, and as much as is possible, agree with our formulation of the problems that you have. We will, therefore, always welcome requests for clarification of medical terms or explanations if the meanings are not clear to you.
Help us keep your records up to date
For a number of reasons, it is possible that your records are incomplete. If, for instance, you know that you have had a previous adverse reaction to medication, it is a good idea to mention this if you receive a prescription. Your notes can be updated immediately, as well as your avoiding taking a medicine with which you may have had problems.
You may, by appointment, see one of the Practice Nurses for minor complaints, e.g. ear syringing, dressings and routine vaccinations. They may prescribe a number of drugs under the Doctors' guidance, offer advice on diets, check your blood pressure and assist in various clinics.
Blood tests can be arranged every day of the week with the Health Care Assistant.
If you require urgent medical assistance which cannot wait until the surgery reopens, please ring 1-1-1.
Calls to the NHS 111 service are free from both landlines and mobiles. If you have a life threatening emergency then please ring 999.
Please do not call 111 during normal practice hours (8am - 6.30pm Mon - Fri)
Should you require a home visit, please make your request before 10.00am.
If you are able to come to the surgery you will have helped us to provide a more efficient service.
Patients who need district nursing assistance, at home, may arrange with the team for a Community Nurse to visit.
Please contact the Home Nursing Services on 0300 365 1234.