Binfield Surgery
Terrace Road North
Bracknell, Berks
RG42 5JG
Tel: 01344 286264

When Closed: 111

Patient Reference Group

Patient Group

The surgery encourages patients to be involved in relevant issues relating to provision of their healthcare. This means having a say in the way your local health services are delivered.

The voluntary patient group meets approximately six times per year; the practice is always represented, usually by the practice manager and one of the GP partners.

Why have a Patient Group?

The Binfield Surgery Patient Group was set up to:

  • Provide the patient perspective by:
    • Conducting patient surveys or collecting feedback in the waiting room 
    • Sharing good practice by networking with other patient groups
    • Lobbying to improve a whole range of health services
  • Promote health matters by:
  • Improve communications by:
    • Building two-way relationships between patients and the practice
    • Monthly Patient Information, published in the Binfield Beacon (distributed to all houses in the Binfield area)
    • Information posters on community noticeboards/social media (if you are aware of a noticeboard without this health information, please contact the patient group)
    • Improving the practice leaflets and website
  • Influence the development of services by:
    • Advising on the development of new or existing practice premises
    • Representing patient views on the purchase of health services
    • Co-ordinating with other patient groups to improve wider healthcare delivery
    • Collaborating with the practice to provide new services
    • Representing local views on the services provided by the wider NHS organisations

To summarise all of the above we exist to make the relationship between patients and our practice stronger, which is critical to the provision of modern, high-quality general practice.

Surgery Report 2018

The results of our 2018 Patient Survey Report are now available.

Established Patient Group Members

Karen was the original chair of the current patient group in 2010, has championed a plethora of health and well-being topics and as a result of this was the Lay Member for Patient and Public Engagement for Bracknell Forest & Ascot, taking her skills further afield than just Binfield. She now represents public and patient views as a Lay Member on several NHS England committees across Berkshire and the Thames Valley. She is the founder of HealthMakers which encourages patients to lead healthier lives. 

Duncan has been an active member of the group since 2012, been instrumental in the conducting of patient surveys, assisting patients with internet access to their records, writing monthly articles for the Binfield Beacon. He is a fantastic pair of ears for local patient opinions, many of which he challenges the surgery to provide appropriate responses.  

Sue is the current secretary of the group, joining in 2016, bringing scientific process and talent into our midst. She is an experienced youth leader, especially with families with extreme social deprivation. She is instrumental in the publication of each patient survey, patient group minutes and a very willing pair of hands.

Gill joined the Patient Group in 2013 and was ‘voluntold’ into the position of chair in 2016. She injects humour into serious conversations and is passionate about educating people so they understand how to use the NHS appropriately. This led to her taking on the role of Lay Member for Patient and Public Engagement in 2018 for Bracknell Forest & Ascot. 

Derrick joined the group in 2012. He has recently been on a Sabbatical, due to health issues. Having now recovered he has re-joined the “hard working little team”. He regularly assists with the distribution of posters and other information at appropriate places around Binfield. He is always willing to take on extra tasks.

We each have our own contacts and try to represent as many different views as possible. 

We would love to welcome additional new members to broaden the views of the group.

Friends in Need Virtual Power

Please see the attached leaflet for the virtual and non-virtual activities available by Friends in Need.

Lockdown with Friends in Need in East Berkshire

Do you know anyone who is lonely, depressed, anxious and isolated? We can help!

From all of us at Friends in Need, we hope that you are keeping safe and well. 

As more people than ever may be struggling with anxious thoughts around our new normality with fears about the future, our service is more valuable than ever. Our regular virtual activities are helping to create structure in these uncertain times and our members are telling us that we are helping them to reduce their feelings of social isolation. 

"If you were not here, I don't know what I would do, all the actives especially during lock down are a god send"., Friends in Need member 

Please refer your clients/patients who may be finding life difficult and could benefit straight away from the magic of peer support at Friends in Need. The referral process is quick and simple: 

Please telephone our friendly co-ordinator for your area with a few details about your client so that we can get in touch straight away: We aim to make contact with in three working days. 
We will make contact with them directly, via your client’s preferred method of communication and complete a welcome form together. Our new member to join in our activities as soon as possible and for those who cannot currently use Zoom or Facebook, we have various support initiatives in place to assist them. For those who do not wish to or find technology too difficult, we have a buddy system and make regular phone calls to check in our members so that they no longer feel isolated. 

Please be aware that our service is not suitable for those who are already accessing secondary mental health services: Our Peer Support service is suitable for those with mild to moderate depression and/or anxiety resulting in loneliness and social isolation. 

Please do not hesitate to contact me if you have any questions whatsoever or would like more detailed information or a presentation about our service. I would be delighted to virtually attend a team meeting and tell you all about us and the wonderful service we offer. 

Warm wishes 

Debbie Workman 

Friends in Need Team Lead 

Buckinghamshire Mind 

Mobile 07508 350545 

If you would like to join Friends in Need or if you would like to make a referral for a client, please let me know and I will refer on to our Area Coordinators