When Closed: 111
We have a ramp for wheelchair access, automatic doors, a hearing loop and toilet facilities for our disabled patients.
Details about patients (personal and medical) are recorded on computer and on paper. To provide continued care and obtain treatment for you, some of this information may be sent to other health professionals or be audited by Bracknell and Ascot Clinical Commissioning Group.
To ensure confidentiality, all staff with access to your details are covered by confidentiality clauses in their employment contracts and by the Data Protection Act.
To deliver a “Best Practice” standard of care by providing suitable patient consultations to establish an appropriate diagnosis, treatment and care plans - a service which is further enhanced by patient participation, continuous improvement and staff involvement.
In order to achieve this, the following objectives have been set:
The Binfield Practice is a well-established, respected surgery, situated in Binfield on the outskirts of Bracknell. We are part of the Bracknell & Ascot Clinical Commissioning Group.
The partnership is a GMS practice and services over 10,000 patients. The partners are Dr Robert Koefman, Dr Jeremy Platt and Dr Vitaliy Herhel. The Practice also employs two salaried GPs, Dr Emma Morgan & Dr Joanna Allen.
The Practice also employs 3 Practice Nurses a Health Care Assistant, a team of Receptionists, a Secretary and Admin staff and is supported by Berkshire Healthcare Foundation Trust, including a Midwife, Health Visitors, District Nurses and counsellors.
The Practice offers most of the BACCG commissioned Enhanced Services.
New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:
Please find below details of the practice stance with regards to these developments in our Statement of Intent.
Referrals to Private Willing Providers (PWPs) are made in the best interests of the patient. The patient has the final decision as to who they choose to see for their treatment. This practice recognises the qualifications and specialisations of its partner PWPs and declares a financial interest in the relationship which is not dependent upon the referral.
You have the right to:
You have responsibility to:
A more detailed policy is available on request.
Violent and/or Abusive Patients
We have a zero tolerance policy whereby violent and/or abusive patients will be evicted from the surgery and removed from the Doctors list. If felt necessary, the police will be called.
Bracknell and Ascot Clinical Commissioning Group (BACCG)
BACCG will involve local people, partners and staff at all stages in planning, shaping and designing local health services, and in setting priorities for Bracknell Forest & Ascot.
Customer care and complaints
Tel: 0300 1236258
The surgery has installed a CCTV system for security and safety reasons.
We value all feedback concerning your care at this surgery and are always happy to receive positive comments.
If you are unhappy about the care you have received, or have any other reason to be dissatisfied with the level of service you have received, please let us know by completing a complaints form:
Once completed you can either hand this form in to the surgery in person, email it to email@example.com or send it by post addressed to the Business Manager Mrs Liz Kerr if you would prefer.
Any and all comments are seen by the Business Manager who will address any issues raised.